![]() ![]() Today passwords are the #1 cause of major security breaches. With Forrester Research estimating that one password reset can cost $70, aggregate costs for these common incidents seems unreasonable. A higher number of help desk tickets equals more wasted money – both from paying the help desk employee to handle it and from using the necessary backend infrastructure to reset it. This aside, costs haven’t even been factored in yet. In the case of some institutions, waiting 20 minutes to reset a password may also diminish overall customer experience and satisfaction. So, when an employee submits a ticket for one password reset, this quickly turns into numerous backend resets.ĭuring the waiting period, the employee may be unable to complete their core work responsibilities. To make things even more complicated, many organisations use dozens of productivity platforms and web applications. Gartner estimates that 40% of all help desk calls are related to passwords, such as resetting employees’ forgotten passwords. According to META Group, help desks receive a staggering 21 calls per user on average, per year. Password resets may seem like an easy problem to solve, but the volume of requests makes them an extremely time-consuming task. The longer a password is, the more resets help desks have to deal with. While these do make accounts somewhat safer, they’re also impossible for employees to remember. ![]() A common security practice among businesses is to mandate the use of long passwords.
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